The delivery notices can be premature. Therefore, we ask you allow 48 hours for it to show up after the tracking shows as delivered. In the meantime, you may ask around to your neighbors. It is also a good idea to contact your local Post Office, as t

The delivery notices can be premature. Therefore, we ask you allow 48 hours for it to show up after the tracking shows as delivered. In the meantime, you may ask around to your neighbors. It is also a good idea to contact your local Post Office, as they might have more information.If after 72 hours your package is still missing, please contact us for assistance.

My tracking # says it was delivered but I have not received anything

We ask that you allow up to 5 days for processing an order. However, most orders are shipped within 24-48 hours excluding weekends. Orders placed after 3pmEST on Fridays will be processed the following Monday. Transit times are carrier and location d

We ask that you allow up to 5 days for processing an order. However, most orders are shipped within 24-48 hours excluding weekends. Orders placed after 3pmEST on Fridays will be processed the following Monday. Transit times are carrier and location dependent, please check tracking details for order updates. Please allow additional processing and transit time during holiday seasons.&#xA0;Most orders with standard shipping are sent via Canada Post. If you require shipping via a specific carrier please contact customer service when placing your order to request a change. Certain carriers may incur additional charges. &#xA0;Once an order has been picked and labeled we may not be able to change the carrier but we will do our best to ensure your package reaches you.Transit times are carrier and location dependent but generally will reach the customer in 3-7 days.

Shipping & Processing Times

Wagwear is happy to ship to most countries outside Canada via our U.S. site. Please note that international shipments are required to be sent via express shipping services, they do not qualify for free shipping, and shipping fees are non-refundable.

Wagwear is happy to ship to most countries outside Canada via our U.S. site. Please note that international shipments are required to be sent via express shipping services, they do not qualify for free shipping, and shipping fees are non-refundable.International orders do not include customs duties or fees, which may be required by your country upon entry. We accept returns of unworn, unwashed, undamaged merchandise for a refund of the merchandise only (not shipping or customs/duties fees) within 30 days of the original purchase.&#xA0;At this time we do not offer exchanges on international orders and customers are responsible for return shipping costs. Customers are also responsible to ensure that addresses on orders are correct as Wagwear is not responsible for shipments Returned to Sender due to address errors or shipping to a location that does not accept international packages.&#xA0;If you have questions or specific requirements for shipping to your address please contact a Customer Service representative for assistance. If you are a customer in Canada or Australia please visit the Wagwear website in those countries for direct ordering.&#xA0;

Shipping Info

My tracking # says it was delivered but I have not received anything

Shipping & Processing Times

International Orders